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At Pharmhouse Wellness, we strive to provide the highest quality cannabis products and exceptional customer service. Our refund policy is designed to ensure your satisfaction while adhering to Michigan state regulations. Please review our policy below:
1. General Refund Policy
All refund requests are subject to the discretion of Pharmhouse Wellness.
We do not offer refunds or exchanges on opened or used products to ensure product safety and prevent tampering.
2. Defective or Contaminated Products
If you receive a product that is defective, contaminated, or does not meet safety and quality standards, please contact us immediately.
We may offer a refund or exchange for defective or contaminated products to maintain customer satisfaction and compliance with state regulations.
3. Medical Cannabis Patients
We understand that medical cannabis patients may have specific needs. If a product adversely affects your health, please reach out to us.
We may provide more lenient refund or exchange options for medical cannabis patients, depending on individual circumstances.
4. Non-Returnable Products
Due to the nature of cannabis products, we cannot accept returns or provide refunds for opened or used items.
This policy is in place to ensure the safety and integrity of our products.
5. Receipts and Proof of Purchase
To process any refund or exchange, a receipt or proof of purchase is required.
Please retain your receipt as it will be necessary for any refund or exchange requests.
6. Compliance with State Laws
Our refund policy complies with the regulations set forth by the Michigan Marijuana Regulatory Agency (MRA) and Michigan's consumer protection laws.
Any updates to our refund policy will be made in accordance with changes to state regulations.
7. How to Request a Refund or Exchange
To request a refund or exchange, please contact our customer service team at info@pharmhousewellness.com or 616-551-0040.
Provide details of your purchase and the reason for your refund or exchange request.
Our team will review your request and respond promptly with further instructions.
For more information or specific inquiries about our refund policy, please contact us at info@pharmhousewellness.com or 616-551-0040. Thank you for choosing Pharmhouse Wellness for your cannabis needs.
